Privacy Policy

Raíces Educativas Privacy Policy

Last updated: April 14, 2026

This Privacy Policy describes how Raíces Educativas (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.raiceseducativas.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you
  • Provide the Services
  • Comply with legal obligations
  • Enforce our terms of service
  • Protect or defend the Services and our users

What Personal Information We Collect

When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

  • Basic contact details (name, address, phone number, email)
  • Order information (billing address, shipping address, payment confirmation)
  • Account information (username, password, security questions)
  • Shopping information (items viewed, cart activity, wishlist)
  • Customer support communications

You may choose not to provide certain information, but this may limit access to some features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") through cookies and similar technologies. This may include:

  • Device information
  • Browser information
  • IP address
  • Network connection details
  • Site interaction data

Information We Obtain from Third Parties

We may obtain information from third parties such as:

  • Shopify (to power and support our store)
  • Payment processors (to securely process payments)
  • Analytics and advertising partners

Any information obtained from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your information to:

  • Process payments
  • Fulfill orders
  • Arrange shipping
  • Manage accounts
  • Handle returns and exchanges
  • Provide customer support

Marketing and Advertising

We may send marketing communications via email, SMS, or postal mail and display advertisements tailored to your interests.

Security and Fraud Prevention

We use your information to detect and prevent fraud and maintain security.

Communication

We use your information to respond to inquiries and improve our services.

Cookies

We use cookies to:

  • Operate and improve our store
  • Remember preferences
  • Perform analytics
  • Personalize advertising

For more information about Shopify-related cookies, please visit:
https://www.shopify.com/legal/cookies

You may disable cookies in your browser settings, though some features may not function properly.

How We Disclose Personal Information

We may disclose your information:

  • To service providers (payment processors, IT support, shipping partners, analytics providers)
  • To business and marketing partners, including Shopify, to provide services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services.
  • When required by law
  • In connection with a business transaction
  • With your consent

Sale or Sharing of Personal Information (If Applicable)

We may "sell" or "share" personal information (as defined under applicable law) for advertising and marketing purposes, including:

Categories of Personal Information:

  • Identifiers (contact and account details)
  • Commercial information (purchase history)
  • Internet activity (Usage Data)

Categories of Recipients:

  • Business and marketing partners

We do not use or disclose sensitive personal information to infer characteristics about you.

User Generated Content

If you submit reviews or public content, it may be visible to others. We are not responsible for how others use publicly shared information.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

Children's Data

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us to request deletion.

Security and Retention

No method of transmission over the Internet is 100% secure. We implement reasonable security measures but cannot guarantee absolute security.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us