Refund Policy

Raíces Educativas – Returns & Refund Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be in the same condition that you received it
  • Be unworn or unused
  • Have tags attached
  • Be in its original packaging
  • Include the receipt or proof of purchase

To start a return, please contact us at:

📧 lojaferroni@gmail.com

If your return is accepted, we will send you:

  • A return shipping label
  • Instructions on how and where to send your package

Items sent back without first requesting a return will not be accepted.

Please note: If you are located outside Brazil, shipping times may be longer.

For any return-related questions, contact us at lojaferroni@gmail.com.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products
  • Personal care goods (such as beauty products)
  • Hazardous materials
  • Flammable liquids or gases

We also do not accept returns on:

  • Sale items
  • Gift cards

If you have questions about a specific product, please contact us before requesting a return.

Exchanges

The fastest way to ensure you receive the item you want is to:

  1. Return the original item
  2. Once the return is approved, place a new order for the desired item

European Union – 3-Day Cooling-Off Period

If merchandise is being shipped to the European Union, you have the right to cancel or return your order within 3 days, for any reason and without justification.

Items must:

  • Be unused and unworn
  • Have tags attached
  • Be in original packaging
  • Include proof of purchase

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • The refund will be issued to your original payment method
  • Processing may take up to 10 business days

Please note that banks and credit card companies may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact:

📧 lojaferroni@gmail.com